Business Reboot Challenge
Day 17 – Why did your clients stop buying from you
The 4 most important challenges, most business owners deal with, are:
- How to grow my business?
- How to gain loyal clients?
- How to reduce my costs?
- How to beat my competition?
In the Business Growth Acceleration course you learn 7 strategies to solve these challenges. Plus you get a crash course on implementing, overcoming procrastination, prioritizing and developing success habits.
YOUR ASSIGNMENT – DAY 17
In today’s challenge we’ll take a look at the first strategy from the Business Growth Acceleration program… how to re-animate your EX-clients.
EX-clients are those clients who bought from you in the past, but are not buying from you at the moment
Your EX-clients are the majority on your list.
They already are or were in your circle of trust, and you need to try and get them to buy from you again.
The first thing you do is you recognize that people don’t stop dealing with you for no reason.
There are mainly 3 reasons why clients stopped doing business with you:
The first reason (and the one we’re going to look at it today) is… an interruption in their life.
Something happened that stopped them. Maybe they went on vacation, maybe they got sick or had an injury, maybe they moved or got fired.
Whatever the reason is, those ex-clients are easy to reactivate.
All you have to do is call them, or write them, and say, “I’m concerned. I haven’t seen you in awhile.” Or “You haven’t been around.” Or “You haven’t ordered anything, and I’m worried. Is something wrong?”
And then – listen to their answer. In many cases, they will be happy to hear from you, and will let you know that because something in their life, they didn’t think about you or your business for awhile… but now that you came back into their life, with genuine concern… they might be ready to step back into doing business with you.
So… Pick up the phone to (at least) 3 of your ex-clients, use one of the lines above to start the conversation, and let us know in the comment box below, what were their responses.
TIPS TO GET THE MAX OUT OF DAY 17
Pro Tip 1: Be genuine: you should really care for these ex-clients and be interested in finding out what happened and if all is OK. And take the time to listen to them… People will not remember what you said, or even what you’ve done – but they will remember that you cared for them.
Pro Tip 2: Support and get support. Read other challengers’ comments and see if you can offer some help and encouragement when conversations did not succeed and celebration of good conversation. Let’s show care also with each other…
Go ahead and complete your assignment in the comment box below.
DAY 17 – YOUR SECRET PERK
As a challenger, today you can grab one of the 15 courses of my complete S.M.A.R.T. Business Success System.
Today’s special perk is the course Business Growth Acceleration, available today for €97 (instead of the normal price of €997)
In this course you’ll learn:
- 7 strategies to solve your most pressing business challenges
- A crash course on implementing, dealing with procrastination and prioritizing
- How to create success habits that stick.
You can get it TODAY as a SPECIAL PERK, but only if you’re one the first 25 people to grab it.
The special perk will disappear tonight at 23:59PM.